Website measurement

Your inquiry details are sent to our Patriot customer-management system when you choose to send your request. On our short forms, SMS permission is optional. An explicit submit attempt with a usable phone number and property address may save an incomplete inquiry so our team can help, even if a name is missing. Typing, leaving a field or closing the page alone does not send your contact details.

We measure how our website works so we can make it easier to use. We record page visits, page sections viewed, scroll depth, form steps, errors, and clicks on our contact buttons. Each page session gets a random identifier, not a name or a cross-site advertising profile. Temporary tab storage keeps refreshes together and expires after 30 minutes of inactivity.

This measurement does not record your typed answers, name, phone number, email address, property address, keystrokes, or a video of your screen. We do not store your IP address in these analytics records. Hosting providers may process network information to deliver and protect the website.

When present, a numeric advertising campaign identifier helps us understand which campaign brought a visit. We do not copy full URLs, search terms, or advertising click identifiers into this behavior database. Raw measurement records are scheduled for cleanup after 90 days as new records arrive; aggregate reports may be kept longer.

Our measurement honors browser Do Not Track and Global Privacy Control signals. Blocking scripts or network requests may also prevent measurement. These choices do not prevent you from submitting a property inquiry.

Optional website support chat

Selected Tennessee, Virginia and Georgia landing pages offer an optional Ask a question chat. Replies are AI-generated, not written by a live member of staff. You do not have to provide your name, phone number or property address to start. Please keep contact details, exact addresses and sensitive information out of chat. To request a property-specific offer, use the separate inquiry form or Text Jane.

Only messages you explicitly send and the recent conversation needed to answer them are sent to OpenAI. Typing alone is not transmitted. We privately save submitted messages, our replies, timestamps, the page and a random conversation identifier so our team can review seller questions and improve support. Obvious phone numbers, email addresses and street addresses are filtered rather than saved as chat text, but this is not a guarantee of detecting every personal detail. Please do not include sensitive information. Chat records become eligible for deletion after 30 days and are removed in bounded batches when new chat requests arrive. We do not create a CRM lead, initiate calls or texts, or connect chats to advertising click identifiers. Your browser’s conversation clears when the page is refreshed or closed, not merely when the panel closes; private support records remain subject to the retention period. OpenAI processes the submitted content under its API data policies and may retain data for security and abuse monitoring. Disabling provider response storage does not mean zero provider retention.

Where website measurement is permitted, we record message-free counts of chat opens, questions sent, answers, errors, and offer-form or text-button selections. These events are not completed leads. Separately, short-lived abuse controls store request counts and keyed network fingerprints, not raw IP addresses or message content; they are eligible for cleanup after two days as requests arrive. Pilot limits protect availability and costs. Chat answers are general information, not an offer, valuation, legal advice or a guaranteed closing date.

OpenAI ad measurement

After our system accepts a completed property inquiry, the confirmation page may load a small OpenAI measurement image to report a lead-created event. The image request contains a separate random event identifier to prevent duplicate counting and, when available, OpenAI’s advertising attribution identifier (oppref). It does not contain your name, phone number, email address, property address or form answers. We do not load OpenAI’s automatic form-matching script or send hashed contact details through this integration.

OpenAI receives the request time, our website origin, and ordinary browser network information needed to receive the request, which can include IP address and browser information. This integration uses temporary storage in this tab for a pending measurement receipt (up to 15 minutes) and existing attribution storage (up to 30 minutes of inactivity); it does not install the OpenAI JavaScript SDK’s attribution cookies. Browser and platform privacy controls may limit attribution. Measurement does not reveal your ChatGPT conversations to us.

Tests, previews, incomplete inquiries, repeat confirmations after successful measurement and submissions already identified as duplicates are excluded. We honor Do Not Track and Global Privacy Control signals. You can also turn off this ad measurement below; your inquiry still works. This browser choice remains until you change it or clear browser storage.

Turn off ad measurement on this browser

Protecting our advertising from abuse

For visits carrying an advertising click identifier, we separately record the network IP address supplied by our hosting service, arrival time, page, campaign identifier and a one-way fingerprint of the click identifier. These private security records help us review unusual repeat traffic. They do not contain your form answers and are not public. Repeat visits or using a VPN do not by themselves mean abuse. We do not use this information to identify you personally.

Security observations honor the same browser privacy signals. They are eligible for cleanup after 14 days, with deletion performed in batches as new observations arrive; test records are eligible after one day. A restricted record of an advertising exclusion and its reason may be retained while the exclusion is active and reviewed. We do not sell these records or send IP addresses to a separate VPN lookup service.

When you check the contact-consent box and select “Save & continue,” your name, phone number, optional email, property address and contact preference are sent to our Patriot customer-management system. Our team receives an alert and may follow up even if you do not finish the remaining questions. Typing alone does not save these details to our CRM. Finishing the form updates the contact with your property answers. These personal details are kept separate from anonymous behavior reports and are not sold. Reply STOP to opt out of text messages.

We keep a random request identifier and delivery status for up to 30 days to reduce duplicate submissions. This delivery log does not contain your contact details. Contact details remain in our CRM for responding to and managing your inquiry.

When you submit an inquiry, available advertising tags, click identifiers, the landing-page path and the referring website's hostname accompany it in our private CRM so we can identify its source. We do not infer an advertising source from the page alone: unidentified traffic is labeled Unknown. In this tab, attribution can carry across pages for up to 30 minutes; this temporary storage contains no form answers and is disabled when Do Not Track or Global Privacy Control is enabled. These identifiers are kept separate from anonymous behavior analytics.

“Last observed section” means the last part of the page our measurement saw. It cannot tell us why someone left or whether they merely switched apps.